Monday through Friday orders will ship the next business day. Weekend orders will be at the post office by 2pm the following Monday (unless it's a holiday).
Oops, it does happen sometimes. Contact us right away. We will send you the item that you actually ordered along with return shipping and packaging for the item we sent in error. Just please be kind enough to throw that wrong item in the new packaging, put the return shipping label on it, and give it to your postman or postlady!
Please pay close attention to what you have in your cart at checkout because once the order is placed, we cannot modify it. Let us know asap, we may be able to issue a refund then let you order the correct item. If it has already shipped, you will be responsible for return shipping. Also please refer to our Return Policy.
We cannot make changes to your order. If you have a coupon code, please make sure you utilize it at checkout. You can always use it next time:)
We really don't know how this could happen but if it does you will need to contact us immediately because we ship quick. After it ships you can contact customer service, but you will have to pay return shipping. Once we receive the return you will receive store credit for the item minus shipping cost.
We offer 1st Class Mail for packages under 1lb because it's cheap and fast. Anything over 1lb will ship USPS priority mail, because it's faster, safer, and cheaper for you!
We cannot control what happens to your package once it leaves our store. You will want to file a claim with the USPS at this link File a Claim | USPS. However, we will do whatever it takes to help you with your claim.